What
is AllianceRx: Mail Order?
AllianceRx: Mail Order is a program designed by the Health Alliance
pharmacies. It is a convenient way to have your maintenance (non-acute)
prescriptions filled and delivered directly to your home.
AllianceRx:
Mail Order is separate from the Health Alliance outpatient pharmacies
in the services that it provides. AllianceRx: Mail Order discounts
are not offered to associates through the Health Alliance hospital
pharmacies.
Who
is eligible for AllianceRx: Mail Order?
All Health Alliance associates and family members enrolled in the
Health Alliance Select program are eligible for AllianceRx: Mail
Order.
As
a Health Alliance associate, how can I benefit from AllianceRx:
Mail Order?
- Your
costs will be lower – AllianceRx: Mail Order is
designed to lower your costs as well as the overall pharmaceutical
care cost incurred by the Health Alliance. In most instances,
the amount you pay for your prescription will be reduced.
- Quick
turn-around time – The expected turn around time
for the process is seven business days. AllianceRX: Mail Order
will generally process the prescription within 48 hours of receipt
then mail the prescription directly to the address listed on your
enrollment form.
- It’s
convenient – The prescription will be mailed directly
to your home (unless another address is listed on your AllianceRX:
Mail Order enrollment form).
How
does AllianceRx: Mail Order work?
First, you must complete an enrollment form for the program. Enrollment forms are available in all Health Alliance human resource departments and online.
Next, have your prescriptions sent to the AllianceRX pharmacy.
- You may send the enrollment form and your prescriptions together; this will save you time.
- Alternately, you can mail/fax your enrollment form and have your physician phone/fax in your prescriptions. (You are not permitted to fax a prescription which a physician has given to you)
Fax number: 513-584-5270
Physician call line: 513-584-1397
Importantly, payment must be provided before the pharmacy will fill your prescription. You can place your credit card information on the enrollment form or call the information directly to 513-584-1397. Payment by check or payroll deduction is not offered at this time.
Where do I mail my prescriptions and enrollment form?n.
The
mailing address is :
AllianceRX:
Mail Order
University Hospital Pharmacy
234 Goodman Street
ML 739B
Cincinnati, Ohio 45219 |
Can
I fax a new prescription to AllianceRx?
Please do not fax prescriptions. We cannot fill a prescription that
you fax to us, however we can accept a fax if it comes directly
from your physician’s office.
How
do I pay for my prescription?
AllianceRx: Mail Order will accept MasterCard
or Visa. The easiest method is to include your MasterCard or Visa
number on the enrollment form. Pharmacy will maintain this in their
secure system and bill your co-payments to the preferred card at
the time of dispensing.
You will have
the option of making any changes to your payment method. Please call 513-584-1397 to change information.
How
does AllianceRx mail the prescriptions?
Prescriptions will be mailed via United States Postal Service directly
to your home (or other designated address if indicated on enrollment
form).
What
happens if I accidentally forget to request a refill and my medicine
runs out before the one-week turnaround time it takes AlliancRX
to fill and send my medication?
If
you have less than a one-week supply left of your medication and
you realize you've forgotten to request a refill, you may use an
older prescription you have at Kroger and get it filled. If this
option does not work for you, call AllianceRx for possible alternatives.
Will
AllianceRx: Mail Order save me money?
AllianceRx: Mail Order will use the discounts offered to Health
Alliance pharmacies by manufacturers and share them with associates.
The actual discount will depend on the medication and the quantity
selected. In general, the program has been designed to save associates
between $3 and $5 per prescription. See
how this savings can add up.
How
do I receive medication discounts if I am not a member of AllianceRx:
Mail Order?
Low prices are offered to all associates at the Health Alliance
outpatient pharmacies. Associates who are not enrolled in a prescription
benefit plan receive low prescription prices at the Health Alliance
pharmacies. However, if you have a prescription benefit from a provider
other than the Health Alliance, your cost will generally be lower
when using your prescription benefit card at designated pharmacies.
Click here to learn about
special programs offered by Health Alliance pharmacies to associates
and other ways you can save money.
Can
I receive a three-month or more supply of medication?
The Health Alliance Select plan permits a three-month supply of medications
to be dispensed to you for many maintenance medications. Click
here to review the medications in which a greater than one-month
supply is permissible. (Please note that all prescriptions filled
through AllianceRx: Mail Order will be subject to the appropriate
co-pay amounts as determined by the Health Alliance Select plan).
Can
I transfer a prescription from my current pharmacy?
At this time,
AllianceRx cannot accept a transfer prescription because mail order
is set up for 90-day supplies with refills. The simplest solution is to
ask your doctor for a new written prescription.
Still have questions? Just
Ask a Pharmacist to assist you.
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